Cal Water DI Service Policy
LA and Orange Counties
Normal Delivery
If a customer calls for a DI exchange before 3:30 PM on any weekday, he will receive his exchange the next day. If he calls after 3:30 PM the delivery may be made the day after.
Express Delivery
If a customer calls for a DI exchange before 5:30 AM on a weekday, and requests “Same day Service,” he will receive his exchange, that very day at no additional charge.
If a customer calls for a DI exchange after 3:30 PM, and requests “Next day Service,” he will receive his exchange, the next day at no additional charge.
If a customer calls for a DI exchange at any time and requests “Same day Service,” he will receive his exchange that day with an additional emergency delivery charge added, depending on the time of the call. The “E.D.” charge is based on the type of equipment and customer location.
“We are committed to excellence in the quality of our products and the timeliness of our service. We continuously work to improve both.” - Cal Water Mission Statement
Advanced Deionizer Regeneration Plant
Cal Water entered 2002 with the most advanced service deionizer regeneration plant in the world. The new plant incorporates the latest computer technology for reducing costs and improving product reliability. This automated plant is another example of Cal Water’s 50-year history of leadership in the development of water purification technology.
With all the technology at our fingertips, Customer Service is still our number one priority.
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